Maintaining the confidentiality and your privacy of your private information is important to Us. We are committed to safeguarding Your private information. This privacy statement explains what information We gather, how information is collected, used and managed, when advice may be divulged to third parties with Your consent, Your rights for requesting access to or amending Your private information, as well as how you can supply Us with feedback or make a complaint. This document may be amended by Us from time to time.
Consent means Your permission. Your consent can be express or tacit. Your consent will be indicated when we can reasonably form a conclusion from our pre recognized relationship with You Which You have given permission by either taking action or determining to not take actions.
Personal information has precisely the same significance that it's under the Privacy Act 1988 (Cth), namely advice or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the advice or opinion.
3. Information We Gather
We will only collect information that is necessary for supplying You with our services. We will only collect information that is crucial for the functions that it will be used. The amount and kind of personal information We carry about You and collect from You will vary depending on whether you might be an existing patient or customer of another Dental Care Network practice or Us, have made enquiries about Our products and services and also the extent to which You have used Our goods and services. If You apply to be, are currently or have in the past the private, or separately identifiable information that We hold about You may include:
Name, e-mail and address, telephone contact details;
Personal details such as for instance gender and age;
your Medicare amount;
Records of service contacts for example voice recordings and system notes of telephone conversation you've had with our employees;
Census and statistical information for functions including risk assessment and product development;
financial advice (for example, credit card numbers to help in the administration of payments for dental services);
Details of purchases and professional services used, including the date; and
Present health and dental assessment; and
4. How Information May Be Collected
We may collect personal information directly from you in quite a few ways, including:
You choose to supply it directly to Us in order for Us to provide dental services to you;
Forms may be completed by you, send an e-mail to Us, supply advice during a visit to Our Dental practice;
you may select to supply advice through the contact forms housed on www.dentalcarenetwork.com;
When you subscribe to other marketing materials that are direct or newsletters;
By using Our services or purchase goods from Us.
If you might have provided permission to them under their own privacy policies we may also gather information from Dental Corporation Pty Ltd or other third parties:
We may gather info from third parties for example Medicare or your health insurance provider; or
we may gather information from dentists, dental specialists or other health practitioners (for example if you had been referred to us by another dentist).
5. Use and disclosure of Your Personal Information
We use Your private information primarily to supply, manage and administer dental products and services for You and run an efficient and sustainable business. As part of these procedures, We may disclose Your private advice on a confidential basis to Dental Corporation Pty Ltd and its associated entities within the Bupa Australia Group of companies. Additionally, Your personal advice may be used by us for several purposes, including:
To supply associated and dental services to You;
to maintain and administer Your patient file(s) at Our dental practice;
To contact You in regards to any matter relating to You Personally or the dental products or services provided to You;
To answer Your enquiries and deliver dental services to You;
To carry out internal functions for example quality assurance, accounting, administration and information technology;
to resolve complaints;
To track price and value services and products;
To conduct research, marketing surveys and statistical evaluation;
to fulfil marketing promotions;
To administer Your invoicing credit card payments, for dental services, or to collect unpaid invoices;
to process Your health insurance claims;
To follow You up regarding additional treatments or dental assessments needed;
To send You information about Us;
To comply with regulations or any laws.
So that you can allow Us to manage and administer products and Our dental services to You Personally and to run an efficient and sustainable business, We may be required to disclose Your information to third parties.
To Your nominated relatives within an emergency;
To authorities and regulatory bodies, eg. Medicare;
To auditors and other service providers We may appoint to make sure the ethics of services and Our operations;
To entity or any person acting on Our behalf;
To carry out a review for the goals of the practice of enhancing the quality of care provided;
Eg, where disclosure is required legally. Compulsory notices of law, tribunals or government agencies.
However, if We do send your private information outside of Australia We will require that the receiver of the advice complies with privacy laws and contractual obligations to keep the protection of the data.
From time to time, We may contact You to provide You with information about other services and products offered by Us, our associated entities and our business partners that may be of benefit to You Personally and Your family. It may be via mail, phone, e-mail or SMS when you are contacted by us. When You become our patient, You consent to Us using your personal information for direct marketing purposes (as described in this document), unless you've contacted us to withdraw Your consent. Should You not wish to get marketing material from Us you are able to contact Us at any time to let Us know. Our contact details are in the end of this policy. When You contact Us to make this request, We will action your request within 5 working days.
If You request not to receive marketing material, please be aware that We will contact You in regards to Our on-going relationship with You. For example, we'll send any bills, statements and notices which might be relevant to services and the products you've bought from Us to You.
6. Management and storage of Personal Info
We will take reasonable steps to ensure that Your private information is stored securely and is protected from misuse and loss and from unauthorised access, alteration or disclosure. We will take reasonable steps to ensure that private information provided by You will be managed in accordance with Australian privacy laws including the Australian Privacy Principles. We keep procedures and strict data security standards with a view to preventing unauthorised access to your own data by anyone apart from Us.
Your private information may be managed by Our employees. Information may be used by staff at an Our practice for the supply of dental services. We keep your personal information for as long as it truly is required to comply with legal demands and to provide products and the services You requested from Us to You.
If Your private information is no more required by us for any purpose, including legal purposes, We will take reasonable steps to destroy or de-identify your private information except in circumstances permitted or required legally.
7. Obtaining, Amending, Updating and Correcting Your Information
7.1 Access to private advice
You've the right to obtain private information that is held about you. You can ask Us for access to the advice that We hold about you. If it's reasonable to achieve that we shall always endeavour to meet Your request for access within a reasonable time and in the manner requested by You. However in some circumstances, access to certain information may be dropped. This includes the following situation:
We no longer hold or use the information;
The request is frivolous or vexatious;
The advice relates to anticipated or existing legal proceedings and wouldn't usually be revealed as part of those proceedings;
denying access is required by law;
providing access would be likely to prejudice the prevention, detection, investigation and prosecution of possible unlawful activity;
the information would reveal our commercially sensitive decision making process;
where access would pose a threat to the life or health of any person;
If We are unable to give You access to the advice you've got requested, you will be given written reasons for this conclusion when Your request is responded to by us by us. Please see section 9 of this Policy for further information if you've got any concerns about the refusal.
You may be charged a decent fee for access by us to some kinds of info. This fee will be restricted to the cost for providing the tips to You of recouping Our prices. For example, record retrieval, photocopy, labour and delivery for You. We will not charge a request to access Your advice to be made by You.
You may request access to your private information by contacting Us according to the contact details at the conclusion of this document.
We will take reasonable steps to ensure that Your private information is accurate, complete and up to date at the time of collecting, using or disclosing it. We will take reasonable steps to amend Your records and will react within a reasonable interval to Your Own request.
We may alter the content or services found on Our website without notice anytime. Consequently Our Privacy Statement may change at any time also without notice.
9. Our Contact Information and Resolving your Issues
You'll be able to contact Us at any time if you've got any questions or concerns about this document or about Your private information has been managed.
You can contact Us and ask to speak to Our Privacy Officer.
If You're not happy with Our answer, or Should You not feel Your complaint continues to be resolved, you're able to seek advice from the Office of the Australian Information Commissioner.
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